Refund policy

REFUND AND RETURN POLICY

OUR GUARANTEE
Don't love the scent? Money back. Doesn't last as promised? Money back. Any problem at all? Money back. You have 30 days from the delivery date to request a refund, even if the bottles have been opened and used.

HOW TO REQUEST A REFUND OR RETURN
Email support@dappescents.com with:
1. Your order number
2. The reason for the request
3. Photos of the product, if the item arrived damaged or incorrect

Our team will reply within 24 business hours with the next steps. Do not send any item back before receiving return instructions from us, as unauthorized returns cannot be processed.

RETURN SHIPPING
If the product arrived damaged, defective, incorrect or was not delivered, we cover the return cost or simply send a replacement with no return required.
If you are returning the product for personal preference reasons, the return shipping cost is the responsibility of the customer.

REFUND PROCESSING
Once your request is approved, your refund is issued to the original payment method within 5 to 10 business days. The exact time to appear in your account depends on your bank or card issuer. Original shipping fees are refunded only when the return is caused by our error.

EXCHANGES
Prefer a different scent instead of a refund? Just tell us in your email and we will arrange an exchange for any set or bottle of equal value.

CANCELLATIONS
Orders can be cancelled free of charge before dispatch. Contact us as soon as possible with your order number. Once the order has shipped, our standard return process applies.

NON REFUNDABLE ITEMS
Free gifts and promotional items received at no cost are not eligible for a separate refund.

Questions about a refund: support@dappescents.com